What We Collect and Why We Collect It
When you create an account with us, we collect the details you submit — your name, email address, and the mobile number linked to your DANA, OVO or GoPay wallet. We use this to verify your identity, process deposits and withdrawals, and send you account-related messages.
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We also collect session data such as device type, browser, and IP address so we can keep your account secure and troubleshoot access issues when they come up. Payment data from DANA, OVO and GoPay transactions is processed through the respective payment provider's own infrastructure —
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we do not store your full wallet credentials on our servers. We may retain transaction records to comply with applicable financial regulations in regions where we operate, subject to local law. If you contact our support team via live chat or email, the content of those
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messages is stored so we can follow up accurately. You can request a copy of the data we hold or ask us to delete your account data by reaching out through our official support channels. Data shared with third-party service providers — such as payment processors
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and fraud-detection tools — is limited to what is strictly necessary to deliver the service. We do not share or sell your personal information to advertisers or unrelated third parties.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.