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What You Agree To When You Use datamaca

These terms set out the rules that apply to your account, your transactions through DANA, OVO, or GoPay, and how we handle your data — availability depends on local law and is accessible only where local law permits.

Account eligibility rulesDANA, OVO, GoPay wallet termsData handling policyJurisdiction-dependent accessContact rights
datamaca What You Agree To When You Use datamaca
HOW WE HANDLE IT

Data, Cookies, Security and Your Account Rights

We take four practical steps to keep your account and personal data safe: secure storage, cookie controls, session security, and a clear process if you ever need to update or remove your information.

Data Storage

Account details and wallet records from DANA, OVO, and GoPay are stored using encrypted protocols. We keep only what is needed to run your account and process legitimate transactions.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your payment method choice. You can adjust cookie settings through your browser at any time without losing your account.

Account Security

Login sessions require OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately via the security tab and contact us through live chat.

Data Rights and Retention

You can request a copy of your personal data or ask us to correct inaccurate details at any time. We retain transaction records for the period required under applicable regulations, then delete them.

LEGAL CONTACT PATHS

How to Reach Us on a Legal or Policy Matter

If you have a question about these terms, want to request a copy of your account data, or need to report a concern, contact us directly through the channels below. We handle legal and policy requests separately from general account support so your query reaches the right team without delay.

Live Chat Open the chat widget in your account dashboard for real-time policy questions. Our team can pull your transaction record from DANA, OVO, or GoPay to assist you directly.
Email Support Send detailed legal or data requests to our support email address shown in your account settings. Written requests receive a written response, which you can keep for your records.
Account Help Centre The help section inside your account lists the current version of our terms, recent policy updates, and links to submit a formal data access or correction request.

Common Legal and Policy Questions

These are the questions we get most often about account rights, data handling, and how our legal terms work in practice. If your question is not here, reach us through live chat or email.

These terms apply to anyone who opens an account on datamaca where local law permits. Eligibility depends on your region; access is not available in jurisdictions where it is prohibited by local regulation.

Submit a written request through the account help centre or via support email. We will confirm receipt and send your data in a readable format within the timeframe required by applicable rules.

Wallet transaction records from DANA, OVO, and GoPay are held securely for account verification and dispute resolution. We do not share those records with third parties outside of legal obligations.

Yes. Submit a deletion request through our support email. We will close the account and remove personal data, except records we are legally required to retain for the applicable regulatory period.

We notify you via the contact method registered on your account before any material term changes take effect. Continuing to use your account after that notice means you accept the updated terms.

Start with live chat or email support. Give us your wallet reference number — DANA, OVO, or GoPay all generate one — and we will review the record and respond in writing with our findings.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.